For years, decades even, purchasing insurance has followed the same basic formula. You or I realize that we need insurance. So what do we do? We book an appointment and meet with an insurance broker to let them know what we are looking for. They then help assess our needs and provide us with options. We purchase and presto! We are insured. But what about buying insurance online?
That model has worked well in the past, and for many of us, it continues to be our preferred means of choice. There is something very comforting about talking with a professional who knows and understands our needs.
A growing number of us though, are looking for something different. Many of us turn towards the online option: banking online, ordering groceries online, doing our Christmas shopping online, and even shopping for cars online. So why not purchase home insurance online too?
Campbell & Haliburton Insurance, myCH has launched a new online platform. This enables our customers to purchase some of the more common insurance products online from the comfort of their own homes. Are you looking for home insurance, tenant insurance, or condo insurance? No problem, we’ve got you covered! Most customers can obtain a quote and even have their policy issued instantly online. Are you a landlord needing insurance for a rented dwelling? You can do that too!
10 Things to Know About Buying Insurance Online from Campbell & Haliburton
But this is new and we get that. You have questions, we have answers! We have compiled a list of “Top 10 Questions About Buying Insurance Online”
10. “How Does Buying Insurance Online Actually Work?”
It’s actually quite easy! You simply go to our myCH online landing page and click on the “Get Started” link. You will be asked to enter some basic information about yourself, and your home. Don’t worry, none of it is too difficult or complicated. After all, we are in the business of making this as easy as possible for you! We use some neat state-of-the-art software that does some quick behind-the-scenes calculations which then provides you with a quote in real-time! You can customize it and make any changes that you need. Once you are ready to complete it, click on the purchase button, and voila! Your policy is issued.
9. “That Does Sound Easy – But, I’m a Bit of a Technophobe.”
No problem! We have a live chat feature that is fully operated during regular business hours. If you have a question at any point along the way, just type it into the chatbox and one of our brokers will answer it right away! We don’t use automated chat bots, only real people, the best people! Suppose, you want to purchase a policy at 3:00 a.m.? You can certainly do so! The online tool is available 24/7. Our agents, however, are not. They need their sleep. But rest assured the next morning someone will get back to you and answer any questions you may have!
8. “Can I Make Changes Down The Road?”
Absolutely! If at any time, you want to take a look at your policy or make changes, you can do that within your own self-serve pocket account. Simply log into your Pocket account to view or make changes to your policies!
7. “I Did This Online, But Can I Still Call in if I Have Questions?”
Yes, most definitely! You can either chat, email, call or stop by the office! We will accommodate whatever is the most convenient for you. Just because you purchased online doesn’t mean that you can’t call in! At Campbell & Haliburton we are available Monday to Friday from 8:00 a.m. – 6:00 p.m. and Saturdays from 9:30 a.m. – 4:30 p.m.
6. “How Can I Pay?”
We’ll make buying insurance online as easy as possible for you. Do you want to pay monthly or once per year? Both are options. Credit card? No problem! Directly from your bank account? Yes, you can do that too! To keep you as safe as possible, all of the payments are made through a secure payment portal.
5. “Is Online Legit?”
Buying insurance online is completely 100% legitimate and completely above board. We made sure of this before we launched it! At present, there are a couple of different insurance companies that are available through this platform: both SGI CANADA and Exhale Insurance are set up to provide quotes. We hope to have some of our other partners on board in the coming months. Stay tuned!
4. What About My Business? Can I Purchase Online Insurance?
Yes and no. At present this platform is only available for home, condo, and tenant insurance. But we can certainly assist you with your business! Just call or email Campbell & Haliburton, we would be pleased to assist you with whatever you need.
3. “My Insurance Situation is a Little Unique. Can You Still Help Me?”
Most certainly we can! Most home and tenant policies can be done online. But then there are some things that don’t quite fit into that box. Perhaps you are running a business from your home, or operating an Airbnb*? Or even breeding magical unicorns? No problem! We’ve seen just about everything that there is to see and can insure most of it. (Okay, we are having some difficulty in obtaining unicorn insurance, but hopefully someday soon!) Just because it can’t be done online doesn’t mean we can’t do it at Campbell & Haliburton! Likely we can. Just contact us by phone or email and we’ll see what we can do!
*If you are doing any sort of home business or renting out any portion of your home including Airbnb, we recommend that you contact us right away.
2. “What About Car Insurance?”
Not at present. We are hopeful that you will be able to purchase an extension auto policy through this platform soon! But for now, if you need an auto insurance quote please contact us and we can assist you with whatever you need.
1. “Can I Get a Puppy if I Buy Insurance Online?
Sure! Why not? We recommend that ALL of our clients get puppies! Oh, wait. Did you mean would we give you a puppy? No, sorry, we can’t. But we would love to see pictures of any of your pets!
If you don’t have an insurance broker and want to talk to someone who is truly passionate about your rental dwellings, contact us at Campbell & Haliburton Insurance. We would love to talk to you.
Office Manager & Licensed Insurance Broker
Our Trusted Regina Insurance Agents at Campbell & Haliburton have your best interests and safety in mind and our commitment to customer service is one of the pillars of our business. We also know insurance inside and out, so please contact us for all of your insurance needs and we will be more than happy to help ensure what you value most is protected.